For agencies, studios, MSPs and multi-brand operators
Fifty client sites in one dashboard. Not one promise you'll have to walk back.
Run every client account from one login, give each client read-only access to their own site and nothing else, and send monthly reports under your brand that say honestly what was fixed and what still needs code.
01 — Before you resell anything
Read the partner terms. Ours included.
Everything below comes from the vendors' own published pages. We are not characterising their products — we are pointing at what they wrote, and linking to it.
Who carries the client's obligations
One major overlay vendor's partner terms state that a reselling partner is “fully liable and responsible for each of its Resale Customers' full compliance” with those terms, as if the client had signed them directly. If you resell under that programme, your clients' obligations are contractually yours. Read that clause before you sign it, not after a client stops paying.
How far white-labelling actually goes
The same terms allow white-labelling only with the vendor's prior written consent, which may carry conditions, and describe it as customising graphic elements of the interface — a logo, a colour scheme. A different major vendor is blunter: its partner page states “we do not allow white-boxing/white-labeling of our brand or technology”, and gives as a reason that in legal proceedings it helps to have a recognised third party involved.
What you are attaching your name to
In January 2025 the US Federal Trade Commission brought a complaint against an overlay vendor over claims that its tool made websites WCAG compliant; the final order in April 2025 required a $1 million payment. The complaint also alleged that paid third-party articles and reviews were presented as independent opinion. If you resell a product, you are one of the third parties whose word a client relies on. That is worth thinking about before the marketing collateral goes out under your logo.
Our position, so you can hold us to it: white-labelling of reports, the widget and the accessibility statement is included, not conditional on our written permission. What we do not allow you to remove is the section of every report that states which findings a widget cannot fix — because that page is what protects you when a client asks, two years later, what exactly they were told. We would rather you resell something narrower and keep the client.
02 — Isolation
Who sees what, exactly.
The question every agency asks second, right after "can I put my logo on it".
| Can they… | Agency owner | Agency staff | Client contact |
|---|---|---|---|
| See every client site in the portfolio | Yes | Assigned only | No |
| See their own site's findings and history | Yes | Yes | Read-only |
| Change scan schedules and widget settings | Yes | Yes | No |
| See billing and what other clients pay | Yes | No | No |
| Export a branded PDF for a client | Yes | Yes | Own site |
One thing isolation does not do
Giving a client read-only access to their own findings means they will see the developer-only items too — including the ones that have been open for a while. Some agencies find that uncomfortable. We think it is the point: a client who can see the open list is a client who eventually funds the work to close it, and a client who was never shown the list is the one who feels misled later. If you would rather they did not see it, the problem is probably not the permission setting.
03 — The monthly cycle
From scan to invoice, once a month, per client.
A retainer only survives if the deliverable arrives without someone assembling it by hand every month.
Scans run
On schedule, across every client site, compared against each site's own baseline rather than starting fresh.
NobodyRegressions surface
Only new critical findings raise an alert. Developer-side items export as tickets to Jira, GitHub, Trello or Asana.
Your dev lead, 10 minReport generates
A branded PDF per client with the month's delta, the audit history, and the widget-versus-developer split intact.
NobodyYou invoice
The report is the evidence attached to the retainer line. Remediation hours bill separately, at your rate.
You, 2 min
- Accessibility monitoring retainer
- your rate
- Monthly compliance report — 1 PDF
- included
- Remediation — 4.5 dev hours
- your rate × 4.5
- Platform cost (what you pay us)
- see pricing
Your marginyours to set
Illustrative structure. We do not print a suggested rate, because we have no data on what your market pays and would only be inventing one.
04 — Client lifecycle
Bringing a client in, and letting one go.
The second one is the part vendors do not put on a page. It is also the part that decides whether an agency trusts a platform.
Onboarding a client site
- Scan before you pitch. The free scan needs no login, so a prospect's real score can be in your first meeting deck.
- Create the client account under your master account, set branding, invite their contact as read-only.
- Record the baseline before any remediation. Without it, next quarter's "we improved" has no denominator.
- Migrating from another provider is included, and priority migration is free with an annual plan.
When a client leaves
- Client accounts are kept separate under multi-account management, so one client's history is one client's history and does not have to be untangled from a shared pool.
- On cancellation, dashboard access runs to the end of the paid period, then 30 days to export reports and settings, then deletion per our privacy policy.
- If a departing client wants to take the account over directly rather than export and start again, ask us — we will tell you what is possible today rather than what would sound best. Get the answer before you sign the client, not while you are losing them.
05 — Due diligence
Five questions to ask any vendor. Including us.
Get the answers in writing before you put your name on a reseller agreement. Ours are below; go and collect the others.
If my client is sued, what does your contract say I am responsible for?
Ours: you are responsible for your own use of the platform and for what you tell your clients. We do not make you the guarantor of your clients' compliance with our terms. We are also not lawyers, so how liability sits between you and your client is set by your contract with them — worth having reviewed before you sell accessibility at all.
Is white-labelling included, or does it need your written permission?
Ours: included for reports, the widget and the accessibility statement. Full platform rebrand is on the Infrastructure tier. The one thing that stays is the section stating what a widget cannot fix — and we explain why above rather than burying it in terms.
Can a client see other clients, or what I charge them?
Ours: no to both. The permissions table above is the whole answer, and it is on a public page rather than in a sales deck so you can check it against what you are actually given.
Does your reporting distinguish what the widget handles from what needs code?
Ours: every finding carries that label, in every report, under any brand. If a vendor cannot show you this on a sample report, that is the answer — and it is the single most useful thing you can hold up when a client asks later what they were told.
What happens to a client's history if they leave me — or if I leave you?
Ours: accounts stay separated, and on cancellation you keep access to the end of the paid period plus 30 days to export. Direct account handover to a departing client is a question we answer case by case today — ask us and you will get the current answer, not an optimistic one.
06 — FAQ
Questions, answered honestly.
How does billing work as I add and remove client sites?
Plans are per site and by tier, and volume pricing is quoted on the Infrastructure tier rather than applied automatically — so for a growing portfolio the honest answer is to get a quote against your actual client count instead of reading a number off a page. You can switch between monthly and annual at any time; downgrades apply at the next renewal. If you are running more than a handful of sites, talk to us before you buy tier by tier, because that is usually not the cheapest way to do it.
Can my client tell that FlexAccesses is behind the service?
Reports, the widget and the accessibility statement carry your branding, and a full platform rebrand is available on the Infrastructure tier. Two things stay ours deliberately: the certificate, which links to an independent transparency profile, and the report section stating what a widget cannot fix. Both are worth more to your client precisely because they are not written by the party being paid.
Do I need an accessibility specialist on staff to run this?
Not to run scans, install the widget or produce reports. You need someone who can read a finding and act on it — most developer-side items are ordinary front-end work and the guidance includes framework-specific code. Where genuine expertise is required is human testing: whether a screen reader user can complete a purchase is not a question automation answers. Buy that from us as a manual audit until your volume justifies hiring for it.
What do I tell a client who asks whether this makes them compliant?
Tell them no, then tell them what it does do: the widget improves the experience for real visitors and documents ongoing effort, conformance requires changes to the site itself, and the report says exactly which findings fall on which side. There is ready-to-paste wording for proposals with a copy button on our agencies page. Clients rarely object to this. What damages the relationship is finding out the limit later — and finding it out from a lawyer rather than from you.
We already resell another overlay. Is switching worth the disruption?
Sometimes not, and we will say so. If your current arrangement gives you the white-labelling you need, does not make you responsible for your clients' obligations, and produces reports that separate widget-handled from developer-only findings, there is little reason to move. Read your own partner terms against those three points first. If two of the three come back wrong, that is the answer — and migration from any provider is included, with priority migration free on an annual plan.
Start with one client. Bring the rest when it earns it.
Scan a client site free with no login, run one account end to end for a month, and decide with a real report in your hand rather than a demo.
<a href="/solutions/agencies" style="color: #ffffff; text-decoration: underline; text-underline-offset: 3px;"> Building the business case instead? Read the agencies page </a> For agencies that would rather keep a client six years than close one this quarter.